Patient services specialists

Job Description:

West Georgia Dermatology is currently seeking a motivated and service-oriented Patient Services Specialist. In this vital front-office role, you'll ensure all patients feel welcome and well-cared for by facilitating check-in and check-out, scheduling appointments, and maintaining patient records. Proficiency with the Modernizing Medicine Electronic Health Records (EHR) system and prior experience in a healthcare setting are strongly preferred.

Key Responsibilities:

  • Warmly welcome patients upon arrival, ensuring they are checked in and that their information is accurate and up-to-date in our system.

  • Facilitate smooth patient check-outs, scheduling follow-up appointments, and addressing any further patient needs.

  • Use the Modernizing Medicine EHR system to manage patient records and appointments.

  • Handle incoming phone calls and respond to patient inquiries in a professional and courteous manner.

  • Collaborate with the medical and billing team to ensure accurate communication and billing processes.

  • Maintain a clean and welcoming front office area, ensuring all patient forms and materials are adequately stocked.

  • Ensure patient privacy and confidentiality in accordance with HIPAA regulations.

  • Perform other administrative tasks as assigned.

Qualifications:

  • High School Diploma or GED.

  • Previous experience in a patient-facing role, preferably in a healthcare setting.

  • Proficiency in the Modernizing Medicine EHR system.

  • Excellent communication and customer service skills.

  • Detail-oriented with a strong ability to multitask.

  • Basic knowledge of medical terminology.

  • Ability to maintain patient confidentiality and adhere to HIPAA guidelines.

Why West Georgia Dermatology?

At West Georgia Dermatology, we are committed to providing excellent dermatological care in a supportive and welcoming environment. Our team is passionate about helping our patients achieve healthier, more confident lives. We offer a competitive compensation package, a collegial work environment, and opportunities for professional growth.

How to Apply:

Interested in being part of our dedicated team? Please submit your resume and a brief cover letter detailing your experience and why you are interested in this role to careers@westgaderm.com.

West Georgia Dermatology is an Equal Opportunity Employer. We encourage all qualified individuals to apply, regardless of race, color, religion, sex, national origin, age, physical or mental disability, veteran status, or any other legally protected status.

We thank all candidates for their interest. However, only those selected for an interview will be contacted.